Line Operations Safety Audit for Cabin (LOSA-C)

A Line Operations Safety Audit for Cabin Operations (LOSA-C) is a proactive, formal process that requires expert and highly trained observers to observe operations in real-time and to collect safety-related data on environmental conditions, operational complexity, and human performance in the cabin. Numerous threats exist in the cabin. These threats can emanate from passengers, equipment, procedures, and more.

LOSA-C is an ideal way to identify these threats and understand cabin crew responses. LOSA-C also reveals how errors and undesired cabin states are managed by the cabin crew.

LOSA-C has been hugely successful on the flight deck and now is the time to incorporate LOSA into the cabin. Airlines that have a Flight LOSA program in conjunction with a Cabin LOSA program will be able to obtain a complete picture of flight deck and cabin operations. They will see how the flight deck interfaces with the cabin and the cabin with the flight deck.

LOSA-C is not a line check. Effective LOSA programs are always confidential and non-punitive.

A  LOSA-C is conducted by a non-threatening company employee (typically another cabin attendant) who rides in the jumpseat taking notes on what is happening during the course of a normal flight. Once all the data are collected then a report is written and recommendations are made to management to both reinforce the positives and improve the negatives.

LOSA-C programs enable airlines to manage threats and errors so that those threats and errors do not turn into accidents and incidents in the future. With LOSA-C, you are being predictive—which is the ultimate form of proactive safety!

Benefits of LOSA-C for Airlines

  • Potential insurance savings;
  • Enhanced prestige and reputation;
  • Reduction in costs due to employee injury;
  • Improved employee morale; and
  • Increased employee safety awareness.
Air Koryo Tu-204 cabin with LCD screens
 
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